Delivery & Returns
Delivery time, delivery options and shipping costs
Expected delivery time is 2-5 working days from the day of the order placement.
All orders are delivered by DHL to your private address. Unfortunately, it is not possible to choose delivery to a parcel shop.
On orders below 69.95 EUR we charge a 5.95 EUR shipping fee. Free shipping on all orders above 69.95 EUR.
We ship to the following countries:
Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Spain, Sweden and Switzerland.
Tracking
When your order has been shipped you receive and email with a Track & Trace link wherein you can follow your package’s journey.
Change / cancellation of your order
Is you wish to cancel or change your order, please contact our customer service who will help you.
The order can only be changed or cancel as long as it hasn’t been shipped yet.
Return
If you wish to return your order (or parts of your order) you must do this within 30 days after receiving it.
In case of a return, you must follow the steps below:
- Fill out the return blanket and put it in the return package together with the item(s) you wish to return.
- Close the return package and place the enclosed return label on the outside of the package.
If you are using the original shipping box, make sure the old shipping label is covered or removed. - Hand in the package to a DHL parcel shop. Remember to get a receipt as proof that you have returned the package.
Note: The item(s) must be returned unused, with hangtags and in the same condition it/they were when you received it/them.
We charge no costs when you return an order as long as you use the attached return label. If you choose to return your order by a different delivery method than the one we offer, we will not cover the costs.
When we have received and processed your return, you will receive a confirmation email.
Refund
We will process your return package as soon as possible after receiving it. Please note, that it can take up to 14 working days from the time you return the order until the money is refunded to your account.
Once we have processed your return, it typically takes a few days before the money is back in your account.
The refund is always processed through the same payment method you used when placing your order.
Claims
If your wish to make a claim about an item, please send us an email to our customer service: support@robell.eu where you describe the defect and attach some pictures of it.
Please also inform your order number in the email.
Do you need more help?
If you didn’t find what you were looking for, you are always welcome to contact our customer service.
Phone: +45 88 53 34 76
Opening hours: Closed until 2nd of April
Mail: support@robell.eu